FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. Shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster (3–6 business days).
4. What is your return policy?
We accept returns within 30 days of delivery. The power bank must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. What capacity power banks do you offer?
We offer a wide range from 5,000mAh (compact) up to 30,000mAh (high-capacity). Each product page clearly shows the exact mAh rating and estimated charges per device.
6. Do your power banks support fast charging?
Yes. Most models support Power Delivery (PD) and Quick Charge (QC) technology for fast and efficient charging of iPhones, Samsung Galaxy, and other devices.
7. Are your power banks compatible with iPhone?
Yes. All our power banks work perfectly with iPhone (including MagSafe via cable) and Android devices. Many models include USB-C PD output.
8. Are Powerlure power banks safe to use?
Absolutely. All our power banks are equipped with multiple safety protections including over-charge, over-discharge, short-circuit, and temperature control.
9. How do I know if my power bank is fully charged?
Most models feature LED indicators or a digital display showing the remaining battery percentage.
10. Can I take the power bank on a plane?
Yes, power banks under 100Wh (most models under 27,000mAh) are generally allowed in carry-on luggage. Please check with your airline for the latest regulations.
11. How do I charge the power bank?
You can recharge the power bank using the included USB-C cable with any USB charger (we recommend 18W+ adapter for faster recharging).
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track it anytime in your account under “Order History”.
14. What if my power bank arrives damaged or defective?
Please contact us within 48 hours with clear photos. We will arrange a replacement or full refund as quickly as possible.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.